![]() ![]() My daughter had an entire narrative going about how well her blankie was treated at the hotel in our absence. We returned the next day (after my daughter’s sleepless night) to get the blanket and the manager came down and returned it to my daughter with a funny comment about the complimentary bag it came with. They had a solution before we even knew of a problem and they anticipated how much this would mean to us, which is the best customer service I’ve received ever. We received an email not a few hours later from the hotel manager offering to mail it to us free of charge. My kiddo forgot her blankie in the room when we checked out. The staff were welcoming and more than helpful, which was significant considering there were swarms of Taylor Swift concert-goers taking up most of downtown and the hotel. The room was clean and quiet and my family slept well. I had trouble sleeping because it was so beautiful at night and I loved looking down at all that was happening below. "Huge hotel! We stayed on the 21st floor and got a corner view of Kansas City.
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